General FAQ (Frequently Asked Questions)

What is Google Apps?

A bridge between our organization and Google products. On one side, we have communication and collaboration needs for our school. On the other side, there are successful, innovative, online personal Google products. Google Apps allows us to embrace the strengths of both sides.

Google quality, Google connectivity. Our school, our people. Powerful, easy-to-use tools. Communicate via email, instant messaging, and voice calls. Create and share calendar events, documents, and spreadsheets. Access it all from one place - the Start Page.

Why are we using Google Apps?

To bring together essential communication applications. To improve productivity and communication. We can focus on student needs and adding value to the campus IT experience while Google focuses on building excellent products, maintaining the feature set, and innovating our communication options for tomorrow.

Our goal is to offer you a reliable, practical, secure, feature-rich webmail environment. We think Google can help. We can focus on the core values of our school, such as student relationships, and let Google leverage its extensive operational experience with security and privacy. 

Our IT staff can utilize an administrative set of APIs to build on top of Google Apps rather than starting from ground zero. All of this can be done at less expense than our previous email system while increasing the functionality, service, and connectedness of our campus' communications.

How do I create my Google Apps for UNC Asheville account?

Go to and log in with your current username (the part of your email address before the @ symbol, i.e. and password.

How do I log in to my Google Apps for UNC Asheville account?

Visit UNC Asheville's Start Page at and click Sign In in the upper right corner.

At the sign in screen enter your username (the part of your email address before the @ symbol, i.e. and Google Account password, then click the Sign In button. That's it!

What services are included with my Google Apps for UNC Asheville mail account?

If you want to visit Google services directly, bookmark the Start Page as your browser's homepage. On the Start Page, you can preview your latest email messages, calendar events, and documents. You can even chat with people on your Contacts list.

How are the Google services linked together?

You have one username and password for all services in the Google Apps package. Once you log in to one service, you can easily access all others.

Rely on the Start Page to provide access to the rest of the services. The Start Page is publicly available, but won't display personalized content until you log in. You can see a recent snapshot of new mail, calendar events, and updated documents.

Within your email account, you can chat with your contacts. You'll receive invitations for calendar events and to collaborate on documents and spreadsheets.

Who is eligible to participate in the Google Apps for UNC Asheville mail service?

Currently enrolled students, faculty, instructors and staff are all eligible for a Google Apps for UNC Asheville account. 
Temporary and volunteer workers will be eligible for an account with the approval of a sponsor.
Alumni will be eligible for an account with the address format  <username> that they can keep for life!

How do I change my Google Apps for UNC Asheville password?

If you know your current password:
  1. Sign in to Gmail.
  2. Click Settings at the top of any Gmail page, and open the Accounts tab.
  3. Click Google Account settings.
  4. In the new window, click Change password under the Personal information option.
  5. Enter your current password and your new password.
To make recovery of your password simpler for you we suggest that you create a "secret question" that will allow you to reset your Google Apps for UNC Asheville password - even if you've forgotten your current password. Instructions on choosing a good password and setting a "secret question" can be found here:

What options do I have for accessing email?

The primary option is webmail - 

It's packed with exciting features and integrated with other Google services. In your online email account, you can chat with your contacts, create filters to organize your inbox before new mail arrives, schedule calendar events, map addresses in your messages, and track postal packages.

Alternative access options include:

IMAP - Outlook
Configuring instructions are very similar to Gmail. In your mail client, anytime you're asked for an email address, enter your full email address (
The incoming server is and outgoing server is For more client-specific instructions, such as Outlook 2007, visit

Connect to the web. Enter , and select OK. Bookmark the location for later.
If you have a BlackBerry, you can download the mail application. Navigate to . It has most of the webmail features - search and conversation view. With automatic syncing, actions taken on your Blackberry are reflected in your email account. This is separate from the personal Gmail for mobile application. A red M icon will appear for personal Gmail and a blue M icon will appear for our Google Apps email.
Google Sync ( now includes the ability to synchronize Email, Calendar events, and Contacts between your Google account and your Blackberry mobile device!

What do I need to know about documents and spreadsheets?

It's a web-based word processing and spreadsheet application. It can help us collaborate on projects from anywhere. Your documents are stored online. You and anyone you invite to collaborate can access the document from any internet-connected computer, and make changes simultaneously. Multiple people can make changes at once, and everyone's changes show in real-time.

You can get started right away by creating a new document or by uploading a file from your computer. Since the products are integrated, you can use your email account Contacts list to invite people to view or edit your documents.

More Tips
Revision history -- Individual edits are kept so you can see who made changes and revert back, if necessary.
Search -- Just like the rest of Google products, you can harness the power of Google search to look for a document you haven't edited in months.
Security and privacy -- You choose who sees your document. Other users can only access your document or spreadsheet if you add them to the list of collaborators or viewers, or if you decide to publish the document.

What about mail merge operations?

One of the only operations that is not easily done natively in Google Apps are mail merges. If you must perform mail merge operations we suggest that you follow the directions below for migrating from Outlook and continuing to use Outlook. You can still use the Google Apps native web interface most of the time if that is your preference, but when you need to perform a mail merge Outlook will be there and properly configured for those operations.

Are Google Apps services accessible by students with disabilities?

The "basic HTML" view of GMail is fully compliant with accessibility standards. Google Mail and Calendar services are both common standards-compliant and may be accessed by the client software of one's choice.

What about privacy and security?

Check out the Google Apps Privacy Notice here and read more about Google Apps security here. Your information is yours and Google understands that - it's all part of their corporate Code of Conduct which you can read here.

I already have a personal Gmail account and I forward my current UNC Asheville email to my personal Gmail. Can I combine these accounts or move my email from my personal Gmail account into my new UNC Asheville Google Apps account?

Google has created methods of exporting/importing data that can be used to migrate data and settings from personal Gmail accounts to Google Apps accounts. At this point almost everything can be exported from a personal Gmail account and imported to a Google Apps account; a notable exception to this is Gmail Labels. Below are a few links to get you started. Please note that ITS does not support personal email accounts, even personal Gmail accounts. These links are provided as a courtesy, use at your discretion. 

Where can I find more information?

Help Center:

Frequently asked questions updated daily by product experts, tutorial videos of key features, user interface screenshots, active discussion groups, and more.

Subpages (1): Usage FAQ